PESCO Online Bill | Download Duplicate PESCO Bill in 2025
Managing your electricity bills can be challenging, especially when physical copies are delayed or misplaced. To address this, the Peshawar Electric Supply Company (PESCO) offers an online service that allows consumers to view, download, and pay their PESCO Online bills conveniently.
This comprehensive guide provides detailed information about PESCO online bill services, including how to check and pay your bill, understand associated taxes, and utilize customer support for any issues.
About PESCO
Overview of PESCO (Peshawar Electric Supply Company)
PESCO is responsible for the distribution of electricity in the Khyber Pakhtunkhwa (KPK) province of Pakistan. Established in 1998, PESCO serves over 4.4 million consumers across various districts, ensuring the provision of reliable electricity to both urban and rural areas.
PESCO Circles and Jurisdictions
To efficiently manage its vast network, PESCO is divided into eight operational circles:
- Peshawar Circle: Covers Peshawar City and surrounding areas.
- Khyber Circle: Includes regions like Bara and Jamrud.
- Mardan Circle: Encompasses Mardan and nearby tehsils.
- Swat Circle: Serves areas such as Mingora and Behrain.
- Swabi Circle: Covers Swabi and its subdivisions.
- Bannu Circle: Includes Bannu and adjacent regions.
- Hazara-1 Circle: Caters to parts of the Hazara region.
- Hazara-2 Circle: Serves the remaining areas of Hazara.
Each circle is further divided into divisions and subdivisions to streamline operations and customer service.
PESCO Peak Hours
Understanding peak hours is crucial for managing electricity consumption and reducing bills. PESCO’s peak hours vary seasonally:
- April to October: 6:30 PM to 10:30 PM
- November to March: 6:00 PM to 10:00 PM
During these times, electricity demand and rates are higher. Consumers are encouraged to minimize usage during peak hours to conserve energy and lower costs.
PESCO Online Bill Information
The PESCO online bill service enables consumers to access their electricity bills via the internet. This platform allows users to view, download, and print duplicate copies of their bills, ensuring timely payments and uninterrupted service. It’s particularly useful if you’ve misplaced your bill or haven’t received it through the mail.
How to Check PESCO Bill Online?
To check your PESCO Online bill, follow these steps:
- Visit the Official PESCO Website: Navigate to the PESCO bill portal.
- Enter Your Reference Number: Input your 14-digit reference number found on any previous bill.
- View Your Bill: Click ‘Submit’ to display your current PESCO Online bill.
- Download or Print: For record-keeping or payment purposes, download or print the bill.
Ensure you have your reference number handy, as it’s essential for accessing your bill online.
New Connection or Transfer Procedure
To apply for a new connection or transfer an existing one:
- Obtain the Application Form: Available at PESCO offices or the official website.
- Complete the Form: Provide necessary details, including personal information and premises location.
- Submit Required Documents: Attach copies of CNIC, proof of ownership or tenancy, and other relevant documents.
- Submit the Application: Visit the nearest PESCO office or apply online via the PESCO website.
- Survey & Processing: PESCO officials will conduct a site survey and process the application.
- Connection Approval & Installation: Upon approval, the connection will be installed, and electricity supply will commence.
Taxes and Charges in PESCO Online Bill
Your PESCO bill may include several charges and taxes:
- Fuel Price Adjustment (FPA): Reflects changes in fuel costs for power generation.
- Tariff Rationalization Surcharge (TRS): Adjusts differences between NEPRA’s determined tariff and the government’s notified tariff.
- Financing Cost (FC) Surcharge: Covers debt servicing costs of Power Holding Private Limited.
- General Sales Tax (GST): A standard tax applied to the total electricity cost.
- TV Fee: A fixed charge supporting Pakistan Television (PTV).
Understanding these components can help in managing and anticipating your electricity expenses.
PESCO Billing and Payment Methods
PESCO offers multiple payment options for consumer convenience:
JazzCash, EasyPaisa, Online Mobile Banking
- JazzCash: Users can make payments via the JazzCash app by selecting ‘Bill Payments’ and entering their PESCO reference number.
- EasyPaisa: Similar to JazzCash, consumers can pay their bills through the EasyPaisa mobile app or by visiting an EasyPaisa retailer.
- Online Banking: Many banks in Pakistan offer bill payment services via mobile banking apps, allowing users to pay PESCO bills with just a few taps.
ATM & Bank Payments
- ATMs: Most ATMs in Pakistan provide utility bill payment options. Simply insert your ATM card, select ‘Bill Payment’, and enter your PESCO reference number to proceed.
- Bank Branches: Consumers can also pay their bills by visiting any commercial bank branch in Pakistan.
Post Offices & Retailer Shops
- Post Offices: Pakistan Post branches accept electricity bill payments over the counter.
- Retailer Shops: Utility bill payments can also be made at local franchises of JazzCash, EasyPaisa, and UBL Omni.
How to Register a Complaint with PESCO?
If you experience billing errors, power outages, or service issues, you can lodge a complaint with PESCO customer support:
PESCO Helpline & Contact Information
- PESCO Helpline: 111-000-128
- Email Support: [email protected]
- PESCO Headquarters Address: Shami Road, Peshawar Cantt, KPK
- Online Complaints: Visit the PESCO official website and submit an online complaint form.
PESCO Complaint Categories
You can file a complaint for:
- Overbilling & Incorrect Charges
- Electricity Theft & Illegal Connections
- Frequent Power Outages
- Damaged Transformers or Wires
- New Connection Delays
Conclusion
With the PESCO online bill service, consumers in Khyber Pakhtunkhwa can easily check, download, and pay their bills. Whether through online banking, mobile apps, or traditional banking methods, paying your electricity bill has never been more convenient. If you have any issues, PESCO’s customer service team is available to assist.